Support Analyst (Managed Card Services) - 34YW6W

Support Analyst (Managed Card Services) - 34YW6W Logo

Kuala Lumpur , Kuala Lumpur

Created Wed, 5 Jan 2022

Job Requirements:

  • BSc degree in Computer Science or equivalent
  • Prefer Mandarin Speaking candidates
  • Minimal 2 years in troubleshooting and analytical skills Programming/Support and debugging exposure in either of COBOL/ RPG/ Java/ C or C++
  • Communicate well both in written and verbal
  • Candidates with Credit Card applications or COBOL400 experience is an advantage
  • Fresh Graduates are also encouraged to apply (training will be provided)
  • Willing to adapt to new systems and new platform (AS400)
  • Good analytical skills and ability to work independently
  • Ability to work in a team
  • Provide out of hours on call support

Job Responsibilities:

  • To support and maintain the company’s mission critical business applications.
  • To provide 1st line support
  • Take ownership of incidents and progress through to closure
  • Investigate and resolve incidents quickly and efficiently
  • Documenting troubleshooting and problem resolution steps, testing & results
  • Creates and amends programs in accordance to design by senior
  • Provide assistance and advice to customers in the effective use of systems and applications Must be able to clearly communicate to customers, teammates and management
  • Ensure that any assigned project work is completed on time and meets the required scope
  • Ability to work in a team
  • Provide out of hours on call support