Consumer Care Executive
Kuala Lumpur, Kuala Lumpur
Created Tue, 6 Sep 2022
• To perform cold calling to follow up and verify the potential leads (data) from social media’s campaign (eg: Facebook) before generating to the Company’s existing consumers. • To ensure the potential leads information are accurate before sending to the Company’s existing consumers. • To develop positive relationship with the potential leads and existing consumers. • To perform on-boarding process to new consumers, handle inbound calls from campaign’s referral and answer all the consumers’ enquiries when arises. • To record consumers’ information in the Company’s internal system. • To monitor and report campaign’s status, progress, and review to management weekly / monthly. • To perform regularly follow up with the consumers on their campaign’s listing performance in our Company’s website and share latest campaign plan with consumers when needed. • To discuss renewal opportunities with existing consumers before their subscription contracts end and maintain positive consumer relation with new contract agreements.
• Preferably Degree in business marketing / business development / business admin or equivalent. • Language skills: Cantonese & Mandarin is compulsory to liaise with oversea consumers such as Hong Kong and China