Operation Support Executive – Idealseed

Operation Support Executive 63 views



Operations Support Executive vacancy is under one of our subsidiary. They need people from Logistics(freight forwarding background). Open to all races but preferably Chinese.

Objective:

The Operation Support Executive is responsible for all communication between other functions within the company and customers to deliver effective and efficient services to all customers. The Operations Support Executive must provide consistent customer service information towards customers’ enquiries and complaints.

Job description:

  • Acting as a conduit between customers and our operations, sales and finance department;
  • Handle and solve customer enquiries, complains and problems;
  • Work with Operations to provide status updates to customers on their shipment inquiries;
  • Negotiate contracts, transportation and handling costs with our service provider;
  • Obtaining rates, creating quotations and sending proposals to customers;
  • Prepared and ensure the documentation meets the custom and insurance requirements, packing specifications and compliance with other countries’ regulations;
  • Offered consolidation services by air, sea and ground and ensure it is cost-effective and provide solutions to our customers’
  • Maintain, grow and build long term relationships with account portfolio via phone calls, emails and job quality follow up;
  • Work with other functions to ensure quality service is provided to the customers;
  • Work proactively to keep customers updated through phone or e-mail when necessary;
  • All other related tasks as assigned by the company from time to time 

Qualification:

SPM or Diploma holder in any field

Experience:

  • 2 years’ experience in a customer service role in freight forwarding/logistics
  • Familiar with handling customer inquiries and complaints through phone or e-mail
  • Pleasant personality and positive attitude

Technical Skills:

Use of PC equipment and software, especially MS Excel and Word

Competencies:

  • Professional communication capability
  • Strong follow up and coordinating skills
  • Customer relationship management
  • Problem solving skill

Language Capability:

  • Proficiency in spoken and written English required
  • Proficiency in other languages will be an added advantage

Country

Malaysia

Contact Email

gracewong@idealseed.com

Company Info

Freight Forwarding company

Salary

RM2k to RM3.3k