IT Technical Specialist – Idealseed Resources Sdn Bhd


IT Technical Specialist 1306 views



IT Technical Specialist 

Job Description

The IT Technical Specialist will act as second line of technical support to internal customers. The successful candidate will require an aptitude for working with applications/systems to undertake analysis, diagnosis and resolution of problems, which may range from straightforward to more complicated technical issues. There is also a range of administration duties within this role and hence responsibilities include but not limited to coordinating on projects, motivating or training of new team members.

Key Responsibilities

  • Perform and provide support of IT infrastructure such as servers, printers, router, switches, network infrastructure and other critical application system.
  • Troubleshoot problems and providing advice on the appropriate action, often under time constraint
  • Develop IT helpdesk knowledge base articles for IT helpdesk team
  • Maintain appropriate technical documentations, system manuals, workflows processes, procedures and guidelines
  • Ensures proper escalation procedures are followed, detailed ticket documentation
  • Worked closely with business team and SME to clarify business requirements and translate the requirements into technical specifications
  • Improve user awareness and work productivity through regular and continuous IT technology advice and knowledge sharing
  • Supervise and work with vendors to ensure projects/tasks are implemented as per specification and on time
  • To work under minimum supervision and has sense of urgency in responding to system problems and service commitments

Job Requirements

  • Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor Degree of Computer Science/Information Technology, or a relevant combination of education and experience
  • Preferable with ITIL knowledge and experience
  • Ability to handle multiple requests simultaneously, good knowledge of trouble shooting skillset and prioritize.
  • Good communication and interpersonal skills
  • Experience working in a team-oriented, collaborative environment
  • Work flexible hours and work with tight schedules
  • Able to work dynamic, under pressure and results oriented
  • Minimum three (3) year of working experience in related field
  • Able to start work immediately or within short notice

Country

Malaysia

Contact Email

rachelliew@idealseed.com

Salary

RM 6,000 - RM 8,000